Team Leader - Front Office

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Team Leader - Front Office to assist in the smooth operation of the Front Office within the Rooms Division. The role emphasizes guest satisfaction, brand standards, and efficient teamwork.

The ideal candidate brings 2+ years in hotel operations, strong communication, and problem-solving skills to support a dynamic hospitality environment. On-site collaboration with hotel teams is expected.

Qualifications

• Minimum 2 years in hotel operations or Front Office.
• Excellent communication and guest service skills.
• Able to resolve issues with tact and professionalism.

Responsibilities

• Assist in the smooth running of the Front Office Department.
• Support front office team to meet guest expectations and brand standards.
• Contribute to achieving departmental KPIs and guest satisfaction.

Skills

Front Office Ops

Customer Service

Interpersonal Skills

Problem Solving

Education

Hospitality Management Diploma

Tools

PMS (Property Management System)

Reservations System

Job description

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval: Director of Learning & Development, France

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International’s Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

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