Guest Experience Leader — Concierge & Front Office

Hyatt Hotels Corporation; Tumon Tank Farm (GU); On-site; USD 55,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation in Guam seeks a Guest Service Manager to oversee front desk operations and concierge services, ensuring guest satisfaction aligns with brand standards.

Responsibilities include assisting the Front Office Manager, planning and directing guest services activities, and mentoring staff to deliver exceptional hospitality in a luxury resort setting.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Guest Service Manager.
• Good problem solving, organizing and interpersonal skills are a must.

Responsibilities

• Assist with the efficient running of the department in line with Hyatt's brand standards.
• Assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction.
• Provide guidance to the Concierge operations and administration.

Skills

Guest service management

Hospitality industry

Interpersonal skills

Education

Hospitality degree

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

MP - GU - Tumon

Guest Service Operations

Department Head/Manager

Full-time

Worldwide

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations.

To assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction, through planning, organizing and directing and providing guidance to the Concierge operations and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Guest Service Manager. Good problem solving, organizing and interpersonal skills are a must.

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

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