Front Office Manager

Hyatt Hotels Corporation; St. Louis (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Discounted & Complimentary hotel room

Floating Holiday

Complimentary meals in colleague Cafe

Medical, Dental, Vision Insurance – 30

401K retirement savings plan and match

Educational assistance up to $1,000

World-wide Hyatt opportunities

Job summary

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the Front Office team, ensuring smooth operation, guest satisfaction, and effective inter-department communication. You will manage scheduling, training, and service standards to deliver memorable experiences for guests.

The role requires strong leadership, budgeting, and a commitment to Hyatt Service Standards, with a focus on timely guest resolutions and staff development in a dynamic hotel environment.

Qualifications

• Strong communication skills and leadership abilities are required.
• Experience in Front Office management and guest services is essential.
• Ability to respond quickly and kindly to guest requests or complaints.
• Budgeting and labor cost planning experience is needed.
• Proficiency in Microsoft Word and Excel is preferred.

Responsibilities

• Oversee short- and long-term planning of the Front Office operations.
• Develop and recommend the budget, labor cost plans and objectives.
• Coach and counsel employees to Hyatt Service Standards and procedures.
• Perform Front Office staff tasks as needed to support service.
• Ensure cash handling adheres to policies and procedures.
• Maintain strong communication with the Housekeeping department and other areas.
• Train staff across Front Office operations and guest services.
• Address guest complaints promptly and efficiently to ensure satisfaction.
• Lead processes, set expectations, and hold staff accountable for timelines.

Skills

Leadership abilities

Communication skills

Customer service focus

Guest-service orientation

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

As a Front Office Manager, you will be responsible for the smooth and efficient running of the activities of a dynamic Front Office Team, connecting with and caring for people so they can be their best!

Main Responsibilities:

The Front Office Manager is responsible for all front desk operation duties, including staff training, inter-department communications and staff scheduling.

The ideal candidate should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a kind, efficient manner and ensure that appropriate action is taken to guarantee guest satisfaction.

As the Front Office Manager, you are responsible for:

• Short- and long-term planning and the management of the hotel’s Front Office operations
• Developing and recommending the budget, labor cost plans and objectives and managing within those approved plans
• Coaching and counseling employees to reflect Hyatt Service Standards and Procedures
• Performing all tasks of a Front Office Staff as needed to facilitate service
• Ensuring all operations and cash handling are done per policies and procedures
• Maintaining excellent communication with the Housekeeping department
• Maintaining information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyzing, investigating, and resolving guest complaints quickly and efficiently
• Creating expectations, leading people, managing processes, and holding people accountable for the agreed upon activities and timetables

Benefits and perks include but are not limited to:

• Discounted & Complimentary hotel room nights
• Floating Holiday available upon hire
• Enjoy complimentary meals in our colleague Cafe for every shift worked
• Medical, Dental, Vision Insurance – Full-Time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for YOU!

This is not your typical career opportunity. This is the Hyatt Touch. We care for people so they can be their best.

Qualifications

• 3-4 years or more of progressive hotel Rooms Management experience
• At least 2 years progressive management experience within the Rooms Division of a full-service hotel
• Hotel/Hospitality degree is a plus
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Service oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

As qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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