Front Office Team Leader: Elevate Guest Experience

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Team Leader - Front Office to assist in the smooth operation of the Front Office within the Rooms Division. The role emphasizes guest satisfaction, brand standards, and efficient teamwork.

The ideal candidate brings 2+ years in hotel operations, strong communication, and problem-solving skills to support a dynamic hospitality environment. On-site collaboration with hotel teams is expected.

Qualifications

• Minimum 2 years in hotel operations or Front Office.
• Excellent communication and guest service skills.
• Able to resolve issues with tact and professionalism.

Responsibilities

• Assist in the smooth running of the Front Office Department.
• Support front office team to meet guest expectations and brand standards.
• Contribute to achieving departmental KPIs and guest satisfaction.

Skills

Front Office Ops

Customer Service

Interpersonal Skills

Problem Solving

Education

Hospitality Management Diploma

Tools

PMS (Property Management System)

Reservations System

Job description

Hyatt Hotels Corporation is seeking a Team Leader - Front Office to assist in the smooth operation of the Front Office within the Rooms Division. The role emphasizes guest satisfaction, brand standards, and efficient teamwork.

The ideal candidate brings 2+ years in hotel operations, strong communication, and problem-solving skills to support a dynamic hospitality environment. On-site collaboration with hotel teams is expected.