Team Leader - Drive Sales & Develop a High-Impact Team

Primark; Buffalo (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark in Buffalo, NY is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading a team of colleagues. You will collaborate with management to run daily store operations, maintain high standards, and foster a fast, friendly shopping environment.

You will coach, develop, and schedule colleagues, ensure stock and merchandising accuracy, and manage customer issues with professionalism. English communication is essential in this role.

Qualifications

• Leadership experience to manage a team and coach colleagues.
• Excellent customer service skills delivering a high-quality shopping experience.
• Strong organizational and time-management abilities to prioritize tasks.
• Excellent verbal and written communication in English.
• Ability to use retail technology and POS systems.

Responsibilities

• Lead, motivate, and develop a team to drive sales and customer satisfaction.
• Collaborate with store management to run daily operations and standards.
• Provide daily coaching and in-the-moment feedback.
• Ensure stock availability, merchandising, and pricing accuracy.
• Schedule tasks and shift coverage, ensuring a fast and friendly store experience.
• Address customer issues professionally and escalate when needed.

Skills

Team leadership

Customer service

Communication

Organizational skills

English proficiency

Job description

Primark in Buffalo, NY is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading a team of colleagues. You will collaborate with management to run daily store operations, maintain high standards, and foster a fast, friendly shopping environment.

You will coach, develop, and schedule colleagues, ensure stock and merchandising accuracy, and manage customer issues with professionalism. English communication is essential in this role.