Store Team Leader: Lead & Elevate Sales & Service

Primark Stores Limited; Buffalo (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark Stores Limited is seeking a Team Leader in the United States (Buffalo) to guide a team, drive sales, and deliver an exceptional customer experience. You will coach colleagues, manage daily store operations, and ensure high standards across merchandising and service.

English fluency is required for coaching and customer interactions. The role emphasizes team development, collaboration with management, and a positive, inclusive store culture.

Qualifications

• Experience leading a retail team.
• Excellent customer service skills.
• Strong communication and organizational skills.
• Ability to communicate effectively in English.

Responsibilities

• Lead and develop a team of Sales Associates.
• Collaborate with store management to run daily operations.
• Provide daily coaching and feedback to colleagues.
• Maintain store standards for pricing, signage, and merchandising.
• Assist with opening/closing and store duty management.

Skills

Team leadership

Customer service

Communication

Organizational skills

English proficiency

Retail technology

Tools

Cash registers

Self-checkouts

Tablets

Handheld POS devices

Job description

Primark Stores Limited is seeking a Team Leader in the United States (Buffalo) to guide a team, drive sales, and deliver an exceptional customer experience. You will coach colleagues, manage daily store operations, and ensure high standards across merchandising and service.

English fluency is required for coaching and customer interactions. The role emphasizes team development, collaboration with management, and a positive, inclusive store culture.