Team Leader

Jamba; Westminster (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

Jamba in Westminster, CO is seeking a Team Leader to support daily restaurant operations, supervise shifts in the absence of management, and uphold standards of quality, service, cleanliness, and safety. You will handle guest issues and train staff while ensuring cash handling procedures are followed.

This hourly role focuses on opening/closing the restaurant and maintaining a positive guest experience through effective teamwork and adherence to company procedures.

Qualifications

• Experience supervising restaurant shifts and maintaining standards.
• Ability to handle guest feedback and resolve issues professionally.
• Familiarity with cash handling and opening/closing procedures.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive experience for guests and team members.
• Balance FOH and BOH duties to manage labor costs.
• Monitor service speed to ensure guest satisfaction.
• Address guest comments and complaints as needed.
• Oversee daily shifts to maintain quality and cleanliness.

Skills

Supervision

Guest service

Labor control

Cash handling

Training

Food safety

Education

High School Diploma or equivalent

Job description

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type

Hourly

Education

High School Diploma or equivalent

This is for a position at a franchised Jamba location