Team Leader

Jamba; Northglenn (CO); On-site; USD 15,000 - 20,000; Full time

Job summary

Jamba is seeking a Team Leader in Northglenn, CO to help run daily operations and support the General Manager in their absence. You will ensure high standards of food quality, service, cleanliness, safety, and sanitation while addressing team, supplier, and guest issues.

The role emphasizes supervising shifts, managing front-of-house and back-of-house tasks, and training staff to follow company procedures. A customer-focused, calm leader is essential.

Qualifications

• Must have a High School Diploma or equivalent.
• Experience in a fast-paced restaurant environment preferred.
• Ability to supervise and train team members.

Responsibilities

• Provide supervision during assigned shifts.
• Maintain positive guest experience and atmosphere.
• Manage FOH and BOH shift responsibilities to control labor costs.
• Monitor speed of service to ensure guest satisfaction.
• Assist with guest comments and complaints.
• Supervise daily shifts to uphold standards of quality and cleanliness.
• Assist in ongoing training of team members.
• Ensure adherence to uniform policy and standards.
• Open and close the restaurant in the absence of upper management.
• All other duties as assigned by management.

Skills

Team leadership

Guest service

Supervision

Training

Cash handling

Communication

Education

High School Diploma or Equivalent

Job description

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type

Hourly

Education

High School Diploma or equivalent

This is for a position at a franchised Jamba location