Team Leader

Jamba Juice; Mesa (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Jamba Juice is seeking a Team Leader at a franchised Mesa location to help direct daily restaurant operations and maintain high standards of food quality, service, cleanliness, and safety.

You will supervise shifts, support guest satisfaction, and assist in training and opening/closing duties, including cash handling and policy adherence. This is an hourly/part-time position at a franchised store.

Qualifications

• Prior supervision experience in a fast-paced environment is preferred.
• Strong customer service and communication skills.
• Ability to manage labor and costs across shifts.
• Familiarity with cash handling procedures.

Responsibilities

• Supervises daily shifts to ensure standards, product quality, and cleanliness.
• Provides team members and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to control daily labor costs.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Aids in ongoing training of team members and new hires.
• Enforces uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Skills

Team leadership

Guest service

Cash handling

Food safety

Training

Shift management

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: Hourly/Part-timeThis is for a position at a franchised Jamba location