Team Leader

Quality Fresca LLC; Ann Arbor (MI); On-site; USD 26,000 - 33,000; Full time

Job summary

Moe's Franchise in Ann Arbor, MI is seeking a Team Leader to assist in daily restaurant operations, stepping in for the General Manager when needed and ensuring top-quality food, service, cleanliness, safety, and sanitation. This hourly role requires a High School Diploma or equivalent and offers growth opportunities within a fast-paced setting.

The Team Leader will supervise shifts, manage both FOH and BOH tasks, handle guest comments and complaints, and help enforce cash handling procedures

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Provide supervision during assigned shifts.
• Maintain a positive experience and atmosphere for teammates and guests.
• Assist with FOH/BOH shift responsibilities and labor controls.
• Monitor speed of service to ensure a positive guest experience.
• Assist with handling guest comments and complaints.
• Supervise daily shifts to maintain standards, product quality, and cleanliness.
• Assist in ongoing training of team members and new hires.

Education

High School Diploma or equivalent

Job description

Now Hiring: Team Leader

• Compensation: $19 per hour - $24 per hour
• Location: Ann Arbor, Michigan

English

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas Of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.
• Job Type: Hourly
• Education: High School Diploma or equivalent

Hi there! I’m Olivia, your personal AI job assistant. Thanks for your interest. We’re excited to connect! Moe's Franchise is hiring for a variety of roles, and we’re always looking for talented individuals like you to join our team.