Shift Manager

Quality Fresca LLC; Jackson (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

Quality Fresca LLC in Jackson, MS seeks a Team Leader to assist in daily restaurant operations. The role covers directing operational duties in the absence of General Manager, ensuring food quality, service, cleanliness, safety, and sanitation.

You will supervise shifts, help manage labor costs, handle guest feedback, train staff, enforce standards, and assist with opening/closing procedures. This hourly position focuses on delivering a consistent guest experience.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive guest experience for team members and guests.
• Manage both FOH and BOH shift responsibilities to help control labor costs.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain standards of quality, cleanliness and safety.
• Assist in ongoing training of team members and new hires.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Education

High School Diploma or equivalent

Job description

Job Description

I-55 (100365)

• English

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas Of Responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent