Shift Manager

Socket.dev; New Byram (MS); On-site; USD 17,000 - 23,000; Full time

Job summary

Socket.dev restaurant in Mississippi seeks a Team Leader to assist daily operations and step in for the General Manager when needed, upholding high standards of quality, service, cleanliness, safety, and sanitation.

The role involves supervising shifts, balancing FOH/BOH duties, monitoring service speed, addressing guest feedback, and training staff to follow company procedures. Open/close duties are included in the responsibilities.

Qualifications

• High School Diploma or equivalent required.
• Experience supervising a restaurant team is preferred.
• Ability to handle guest comments and problems.
• Ability to open and close the restaurant.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive guest experience.
• Manage FOH and BOH shift duties and labor controls.
• Assist with guest comments and complaints.
• Ensure standards of cleanliness and product quality.
• Participate in ongoing staff training.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Guest experience

Team leadership

Cash handling

Training new hires

Operations coordination

Education

High School Diploma or equivalent

Tools

POS system

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent