Team Leader

Hunter Super Techs - TurnPoint; Brandon (MS); On-site; USD 18,000 - 25,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Team Leader to assist in daily restaurant operations and to step in for the General Manager or Assistant Manager when needed. The role emphasizes maintaining high standards of food quality, service, cleanliness, safety, and sanitation.

You will supervise shifts, help manage labor costs, address guest feedback, train staff, and ensure proper cash handling procedures. The position is hourly and reports to restaurant management.

Qualifications

• High School Diploma or equivalent
• Supervise assigned shifts
• Direct operations in absence of General Manager/Assistant Manager
• Maintain standards of food quality, service, cleanliness, safety, and sanitation
• Handle issues with team members, food suppliers, and guests; escalate when necessary
• Support training of team members and new hires

Responsibilities

• Provide supervision during assigned shifts
• Provide a positive experience and atmosphere for team members and guests
• Manage FOH and BOH shift responsibilities to help manage daily labor controls and costs
• Monitor speed of service to ensure a positive guest experience
• Assist with guest comments and complaints
• Supervise daily shifts to ensure company standards, product quality, and cleanliness are maintained
• Assist in ongoing training of team members including new hires
• Encourage adherence to uniform policy and standards
• Ensure proper cash handling procedures are followed
• Open and close the restaurant in the absence of upper management
• All other duties as assigned by management

Skills

Leadership

Team supervision

Guest service

Education

High School Diploma or equivalent

Job description

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent