Team Leader

Hunter Super Techs - TurnPoint; Bloomington (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Moe’s Southwest Grill in Bloomington, IL is seeking a Team Leader to support daily restaurant operations, supervise shifts in the General Manager’s absence, and uphold high standards for food quality, service, cleanliness, safety, and sanitation.

You will address team issues, coordinate with suppliers and guests, assist in training staff, manage cash handling, and help open and close the restaurant as needed.

Qualifications

• Proven ability to supervise and support shift operations.
• Strong customer service and guest interaction skills.
• Experience training new hires and coaching staff.
• Familiarity with cash handling procedures and register operations.

Responsibilities

• Provide supervision during assigned shifts.
• Create a positive experience for team members and guests.
• Manage FOH and BOH duties to help control labor and costs.
• Monitor service pace to ensure guest satisfaction.
• Address guest comments and resolve issues, escalating when needed.
• Oversee daily shifts to uphold company standards of quality and cleanliness.
• Assist in ongoing staff training and compliance with procedures.
• Ensure uniforms and policies are followed.
• Open and close the restaurant in absence of upper management.
• Other duties as assigned by management.

Skills

Leadership

Supervision

Guest service

Cash handling

Staff training

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent

This is for a position at a franchised Moe’s Southwest Grill location