Team Leader

Moe's; Ann Arbor, Northern (MI, KY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Team Leader in Ann Arbor, MI to support daily restaurant operations and direct shift teams in the absence of management. The role emphasizes food quality, service, cleanliness, safety, and guest satisfaction.

The Team Leader coordinates front-of-house and back-of-house duties, handles team member issues, and escalates as needed to management. This is an hourly position based in Ann Arbor.

Qualifications

• High School Diploma or equivalent.
• Experience supervising shifts in a restaurant.
• Able to handle guest comments and maintain standards.

Responsibilities

• Provide supervision during assigned shifts.
• Offer a positive experience for team members and guests.
• Manage FOH and BOH shifts to control labor costs.
• Monitor service speed to ensure guest satisfaction.
• Assist guests with comments and complaints.
• Supervise daily shifts to maintain standards of quality and cleanliness.
• Assist in ongoing training of team members and new hires.
• Ensure adherence to uniform policy and standards.
• Ensure proper cash handling procedures.
• Open and close the restaurant in absence of upper management.
• Perform other duties as assigned by management.

Skills

Team leadership

Customer service

Labor cost control

Education

High School Diploma

Job description

Team Leader

Location: 857 W Eisenhower Pkwy, Ann Arbor, MI, 48103

Compensation: $19 per hour - $24 per hour

Location: Ann Arbor, Michigan

Position Overview

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Job Type

Hourly

Education

High School Diploma or equivalent