Restaurant Team Leader - Shift Supervisor

moe; Ann Arbor (MI); On-site; USD 26,000 - 33,000; Full time

Job summary

moe in Ann Arbor, MI is hiring a Team Leader to support daily restaurant operations. The role encompasses supervising shifts, ensuring food quality, cleanliness, safety, and guest satisfaction while handling issues with team members, suppliers, and guests as needed.

You will aid in labor control, train staff, uphold standards, and open/close in the absence of upper management. The Team Leader contributes to maintaining high service levels and may manage both FOH and BOH tasks to optimize daily

Qualifications

• Supervise during assigned shifts.
• Provide a positive experience for team members and guests.
• Assist in managing daily labor controls and costs as directed by management.
• Monitor speed of service to maintain guest satisfaction.
• Support guest comments and handle complaints with escalation when needed.
• Oversee daily shifts to uphold standards of product quality and cleanliness.
• Assist in training team members, including new hires and existing staff.
• Ensure cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Responsibilities

• Provide supervision during shifts and ensure a positive guest experience.
• Assist in daily labor control and cost management.
• Monitor service speed and guest feedback, addressing issues promptly.
• Lead training for new and current staff on procedures and standards.
• Ensure cash handling and opening/closing procedures are followed.

Education

High School Diploma or equivalent

Job description

moe in Ann Arbor, MI is hiring a Team Leader to support daily restaurant operations. The role encompasses supervising shifts, ensuring food quality, cleanliness, safety, and guest satisfaction while handling issues with team members, suppliers, and guests as needed.

You will aid in labor control, train staff, uphold standards, and open/close in the absence of upper management. The Team Leader contributes to maintaining high service levels and may manage both FOH and BOH tasks to optimize daily