Team Leader

Moe; Ann Arbor (MI); On-site; USD 26,000 - 33,000; Full time

Job summary

Moe is hiring a Team Leader in Ann Arbor, MI to support daily restaurant operations and uphold high standards of food quality, service, cleanliness, safety and sanitation.

You will assist in directing the restaurant in the absence of the General Manager, supervise shifts, train staff, and handle guest concerns while ensuring efficient labor usage and adherence to cash handling procedures.

Qualifications

• High school diploma or equivalent required.
• Previous supervision or team lead experience in a restaurant preferred.

Responsibilities

• Provide supervision during assigned shifts.
• Manage FOH and BOH shift responsibilities to help control labor costs.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints, escalating when needed.
• Participate in ongoing training of team members and new hires.
• Ensure cash handling procedures are followed and proper opens/closes when upper management absent.

Skills

Supervision

Guest experience

Team leadership

Training

Cash handling

Operations coordination

Education

High School Diploma or equivalent

Job description

Now Hiring: Team LeaderCompensation: $19 per hour - $24 per hourLocation: Ann Arbor, MIPosition Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyEducation: High School Diploma or equivalent