Team Lead, Intake & Online Room — Data-Driven Leader

ACERTUS; Overland Park (KS); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Voluntary life/disability

Company paid LTD

PTO

401(k) match

Tuition reimbursement

Financial resources

Legal services

Employee discounts

Grubhub+ membership

Casual dress

Job summary

ACERTUS is seeking a Team Lead (Intake & Online Room) to direct daily operations, mentor staff, and drive efficiency across both teams. You will oversee onboarding, track KPIs, and collaborate with multiple departments to resolve bottlenecks while maintaining accurate documentation and ensuring quality processing.

The role requires strong leadership, data-driven mindset, and adaptability to changing priorities in a fast-paced environment.

Qualifications

• Experience leading and inspiring a diverse team.
• Experience managing onboarding and training for new staff.
• Ability to define, track, and report KPIs.
• Ability to collaborate cross-functionally to resolve bottlenecks.
• Strong understanding of process improvement principles.
• Ability to troubleshoot processing issues and provide guidance.
• Ability to monitor workload and adjust resources accordingly.
• Attention to detail and confidentiality in handling data.

Responsibilities

• Lead and inspire a diverse team across Intake and Online Room.
• Provide mentoring, coaching and development opportunities.
• Use data to drive accountability and improve performance.
• Oversee onboarding and training for new hires to ensure readiness.
• Define, track, and report KPIs to measure productivity.
• Collaborate cross-functionally to resolve bottlenecks.
• Monitor workload distribution and optimize resources.
• Identify workflow inefficiencies and apply process improvements.
• Oversee online title and registration processes across multiple states.
• Maintain documentation of team processes and state knowledge.
• Serve as a go-to resource for questions and troubleshooting.
• Adapt to changing priorities and evolving business needs.
• Contribute to a positive, cooperative team environment.
• Perform other duties as assigned by management.

Skills

Team leadership

Onboarding

KPI tracking

Data-driven

Cross-functional

Process improvement

Troubleshooting

Resource planning

Adaptability

Analytical thinking

Communication

Documentation

Confidentiality

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office Suite

Job description

ACERTUS is seeking a Team Lead (Intake & Online Room) to direct daily operations, mentor staff, and drive efficiency across both teams. You will oversee onboarding, track KPIs, and collaborate with multiple departments to resolve bottlenecks while maintaining accurate documentation and ensuring quality processing.

The role requires strong leadership, data-driven mindset, and adaptability to changing priorities in a fast-paced environment.