Intake Claims Team Lead: Drive Workflows & Growth

United States Digital Space LLC; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

United States Digital Space LLC seeks an Intake Claims Team Lead to oversee daily workflow, balance workloads, monitor performance, and support staff and management in delivering service excellence.

In this role you will delegate tasks, track productivity, manage escalations, train new teammates, and partner with leadership on process improvements while upholding our commitments to accuracy and quality.

Qualifications

• Strong leadership, organizational, and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Strong verbal and written communication skills.
• Experience handling escalations and providing customer or operational support.
• Ability to train, mentor, and support team members in a fast-paced environment.
• Proficiency with claims management systems, workflow tools, and Microsoft Office applications.

Responsibilities

• Delegate daily tasks to team members across claims queues, reviews, and calls.
• Monitor task completion to meet service levels and quality standards.
• Balance workloads by adjusting distribution to fit capacity.
• Track productivity and provide guidance for efficiency.
• Manage and respond to intake chats promptly.
• Escalate complex issues to management when needed.
• Coach and train new employees to improve performance.

Skills

Leadership

Organizational skills

Time-management

Verbal and written communication

Training & coaching

Escalation handling

Claims management systems

Workflow tools

Microsoft Office

Tools

Claims management systems

Workflow tools

Microsoft Office

Job description

United States Digital Space LLC seeks an Intake Claims Team Lead to oversee daily workflow, balance workloads, monitor performance, and support staff and management in delivering service excellence.

In this role you will delegate tasks, track productivity, manage escalations, train new teammates, and partner with leadership on process improvements while upholding our commitments to accuracy and quality.