Remote Customer Data & Intake Manager

Empower; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Equity

Performance based bonus

Competitive benefits

Job summary

Empower is seeking an extremely detail-oriented, responsible, and highly organized full-time Customer Intake Manager to join our team. In this role, you will lead a team responsible for verifying the accuracy and completeness of new customer account information and for communicating and working with new customers to update their information if necessary. This role is 40-45 hours/week, and can include up to 5 hours of work over the weekend.

Remote (U.S. only), or in-person in McLean, Virginia.

Qualifications

• 4+ years of professional experience, including 1+ year of management experience.
• College degree required.
• Detail-oriented, organized, high-energy problem-solver with a strong work ethic.
• Polished written and verbal communication skills.

Responsibilities

• Lead, coach, and manage a remote team through training, mentoring, task delegation and evaluating employee performance.
• Set clear performance expectations, conduct regular 1:1s, performance reviews, and support professional development.
• Continuously refine processes, SOP's, and team workflows to optimize speed and accuracy.
• Support recruitment, onboarding, and training of new team members in line with evolving demands.
• Verify and ensure the accuracy of customer account information.
• Communicate and work with customers via email and messaging, to ensure their account information is accurate and complete.
• Work in collaboration with Empower customer success team and data analytics team.
• Foster a collaborative, inclusive, and high-performance culture across remote environments.

Skills

Leadership

Communication

Detail-oriented

Organized

Education

College degree

Tools

Zendesk

Job description

Empower is seeking an extremely detail-oriented, responsible, and highly organized full-time Customer Intake Manager to join our team. In this role, you will lead a team responsible for verifying the accuracy and completeness of new customer account information and for communicating and working with new customers to update their information if necessary. This role is 40-45 hours/week, and can include up to 5 hours of work over the weekend.

Remote (U.S. only), or in-person in McLean, Virginia.