Remote Customer Intake & Data Ops Lead

Empower; United States; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Equity

Performance-based bonus

Competitive benefits

Job summary

Empower is seeking a highly organized full-time Customer Intake Manager to lead a remote team responsible for verifying new customer information and coordinating with customers to update records. The role is 40-45 hours weekly, Thursday to Monday, with options for remote (US only) or in-person in McLean, VA.

Visa sponsorship is not available. The team collaborates across several departments to ensure data integrity and a smooth customer experience, with emphasis on accuracy, coaching, and

Qualifications

• 4+ years of professional experience, including 1+ year of management experience.
• Detail-oriented, organized, high-energy problem-solver with an exceptional work ethic.
• Polished written and verbal communication skills.

Responsibilities

• Lead, coach, and manage a remote team through training, mentoring, task delegation and evaluating performance.
• Set clear performance expectations, conduct 1:1s and performance reviews, and support development.
• Refine processes, SOPs, and workflows to optimize speed and accuracy.
• Support recruitment, onboarding, and training of new team members.
• Verify and ensure the accuracy of customer account information.
• Communicate with customers via email and messaging to keep data accurate.
• Collaborate with Customer Success and Data Analytics teams.
• Foster a collaborative, inclusive, high-performance culture across remote environments.

Skills

Detail-oriented

Communication

Leadership

Remote team management

Education

Bachelor's degree

Tools

Zendesk

Job description

Empower is seeking a highly organized full-time Customer Intake Manager to lead a remote team responsible for verifying new customer information and coordinating with customers to update records. The role is 40-45 hours weekly, Thursday to Monday, with options for remote (US only) or in-person in McLean, VA.

Visa sponsorship is not available. The team collaborates across several departments to ensure data integrity and a smooth customer experience, with emphasis on accuracy, coaching, and