Intake Operations Leader – Growth, Compliance & Coaching

The Crash Team; Sugar Land (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

The Crash Team is seeking an Intake Manager to oversee the full intake process from first contact through case handoff, ensuring every inquiry is handled promptly, accurately, and with care that converts a call into a client.

The role requires a strong leader who can coach a team, analyze performance data, and continuously refine how we convert leads while maintaining compliance with firm policy and legal standards.

Responsibilities

• Oversee the firm's entire intake process from first contact through case handoff, ensuring inquiries are handled promptly, accurately, and turning calls into clients.
• Coach a team, analyze performance data, and continuously refine lead conversion while maintaining firm policy and legal standards.

Job description

The Crash Team is seeking an Intake Manager to oversee the full intake process from first contact through case handoff, ensuring every inquiry is handled promptly, accurately, and with care that converts a call into a client.

The role requires a strong leader who can coach a team, analyze performance data, and continuously refine how we convert leads while maintaining compliance with firm policy and legal standards.