Team Lead (Intake & Online Room)

ACERTUS; Overland Park (KS); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Voluntary life/disability

Company paid LTD

PTO

401(k) match

Tuition reimbursement

Financial resources

Legal services

Employee discounts

Grubhub+ membership

Casual dress

Job summary

ACERTUS is seeking a Team Lead (Intake & Online Room) to direct daily operations, mentor staff, and drive efficiency across both teams. You will oversee onboarding, track KPIs, and collaborate with multiple departments to resolve bottlenecks while maintaining accurate documentation and ensuring quality processing.

The role requires strong leadership, data-driven mindset, and adaptability to changing priorities in a fast-paced environment.

Qualifications

• Experience leading and inspiring a diverse team.
• Experience managing onboarding and training for new staff.
• Ability to define, track, and report KPIs.
• Ability to collaborate cross-functionally to resolve bottlenecks.
• Strong understanding of process improvement principles.
• Ability to troubleshoot processing issues and provide guidance.
• Ability to monitor workload and adjust resources accordingly.
• Attention to detail and confidentiality in handling data.

Responsibilities

• Lead and inspire a diverse team across Intake and Online Room.
• Provide mentoring, coaching and development opportunities.
• Use data to drive accountability and improve performance.
• Oversee onboarding and training for new hires to ensure readiness.
• Define, track, and report KPIs to measure productivity.
• Collaborate cross-functionally to resolve bottlenecks.
• Monitor workload distribution and optimize resources.
• Identify workflow inefficiencies and apply process improvements.
• Oversee online title and registration processes across multiple states.
• Maintain documentation of team processes and state knowledge.
• Serve as a go-to resource for questions and troubleshooting.
• Adapt to changing priorities and evolving business needs.
• Contribute to a positive, cooperative team environment.
• Perform other duties as assigned by management.

Skills

Team leadership

Onboarding

KPI tracking

Data-driven

Cross-functional

Process improvement

Troubleshooting

Resource planning

Adaptability

Analytical thinking

Communication

Documentation

Confidentiality

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The Team Lead (Intake & Online Room) is responsible for leading and overseeing the daily operations of both the Intake and Online Room teams, ensuring accuracy, compliance, and productivity across all processing functions. This role leads and inspires a diverse team, manages onboarding and training, defines and tracks key performance indicators, and uses data to drive accountability and continuous improvement. The Team Lead oversees the online title and registration processes across multiple states, serves as a go-to resource for processing questions and troubleshooting, and collaborates cross-functionally with other departments to resolve intake or processing bottlenecks, all while fostering a positive, inclusive, and cooperative team environment.

Schedule

Monday-Friday, 8:30am-5:00pm

Compensation

$24-$27/hr

• Lead and inspire a diverse team across both the Intake and Online Room, fostering a positive and inclusive work environment.
• Oversee team performance by providing mentoring, coaching and opportunities for development
• Use data to make informed decisions and drive accountability across both teams.
• Manage all aspects of new hire onboarding and training to ensure smooth integration and preparedness.
• Define, track, and report on key performance indicators (KPIs) to measure team productivity.
• Collaborate cross-functionally with other departments to resolve intake or processing bottlenecks.
• Monitor workload distribution and adjust resources as needed to maintain efficiency across both teams.
• Identify workflow inefficiencies and apply process improvement principles to resolve them.
• Oversee the online title and registration processes of multiple states.
• Maintain accurate documentation of team processes and state knowledge.
• Serve as a go-to resource for processing questions and troubleshooting for both the Intake and Online Room teams.
• Adapt quickly to shifting priorities, new procedures, and evolving business needs.
• Contribute to a positive, cooperative, and respectful team environment.
• Perform other duties as assigned by management.

Required Qualifications

Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Prior experience in a lead, supervisory, or mentoring capacity preferred.
• Experience using online vehicle title and registration systems such as Transtitle, Avocado, VITU, CVR, or similar platforms preferred.

Knowledge, Skills and Abilities

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Ability to lead and inspire a diverse team, fostering a positive and inclusive work environment.
• Ability to manage all aspects of new hire onboarding and training to ensure smooth integration and preparedness.
• Ability to define, track, and report on key performance indicators (KPIs) to measure team productivity.
• Ability to collaborate cross-functionally with other departments to resolve intake or processing bottlenecks.
• Strong understanding of process improvement principles and the ability to identify workflow inefficiencies.
• Ability to serve as a go-to resource for processing questions and troubleshooting.
• Ability to monitor workload distribution and adjust resources as needed to maintain efficiency.
• Adaptability to shifting priorities, new procedures, and evolving business needs.
• Strong analytical and critical thinking skills to identify, troubleshoot, and resolve processing issues.
• Strong written and verbal communication skills.
• Strong attention to detail and commitment to producing accurate, high-quality work.
• Ability to maintain accurate documentation of team processes and state knowledge.
• Ability to adapt quickly to changing priorities, regulations, and operational needs.
• Ability to contribute to a positive, cooperative, and respectful team environment.
• Ability to maintain confidentiality while handling sensitive customer and vehicle information.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities

Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

• Medical, Dental, and Vision
• Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
• Company Paid Basic Life and Long-Term Disability
• Company Paid Time Off (PTO)
• 401(k) with company match
• Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
• Employee discount programs
• Complimentary Grubhub+ membership
• Casual dress code

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.