Team Lead, HR Service Centre (Fully Remote)

Dexterra Group; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Dexterra Group is seeking an HR professional to provide day-to-day HR support to an assigned client group, handling employee inquiries, transactions, case management, data updates, and documentation.

You will coach and mentor HR Service Centre Coordinators, help prioritize work, maintain consistent service delivery, and serve as the first point of escalation for complex inquiries in collaboration with HR, Payroll, IT, and business stakeholders.

Responsibilities

• Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates and documentation.
• Coach and mentor HR Service Centre Coordinators while helping prioritize work and maintain consistent service delivery.
• Serve as first point of escalation for complex inquiries and collaborate with HR, Payroll, IT and business stakeholders.

Job description

• Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
• Coach, mentor, and guide HR Service Centre Coordinators while helping prioritize work and maintain consistent service delivery.
• Serve as first point of escalation for complex inquiries, complete quality checks, and collaborate with HR, Payroll, IT, and business stakeholders.