HR Services Lead: Case Management & Team Ops

Ross Stores; California (MO); Remote; USD 60,000 - 90,000; Full time

Job summary

Ross Stores is seeking a HR Operations Lead to supervise and coordinate daily administration of HR case management and LOA services. You will ensure timely, compliant delivery in line with company policies, collaborating with cross‑functional teams and vendors to drive service excellence.

In this role, you will monitor caseloads, coach staff, and implement process improvements while using data analytics to inform decisions.

Qualifications

• 2-3 years HR experience (specialist experience may be necessary).
• 1-2 years’ experience of directly supervising employees.
• Proficient in Outlook, Excel, Word and PowerPoint, Case Management systems.

Responsibilities

• Manage all staff by supporting day-to-day operations to include: Monitoring case load, audits to ensure quality and accuracy, real time administration, prioritizing and problem solving.
• Inspire and motivate direct reports daily through high case count and critical incidents.
• Establish and maintain consistent and productive routines around recognition, ongoing learning / development, recruitment, communication, process improvement, and progress toward annual goals.
• Use of analytics to coach team and influence outcomes.
• Provide consistent and meaningful feedback and training for direct reports to include use of company sponsored development programs, Focal Reviews, recognition and accountability for underperformance.

Skills

HR experience

Supervisory experience

Data analysis

Case management systems

Education

Bachelor's degree in HR management

Tools

Outlook

Excel

Word

PowerPoint

Case management systems

Job description

Ross Stores is seeking a HR Operations Lead to supervise and coordinate daily administration of HR case management and LOA services. You will ensure timely, compliant delivery in line with company policies, collaborating with cross‑functional teams and vendors to drive service excellence.

In this role, you will monitor caseloads, coach staff, and implement process improvements while using data analytics to inform decisions.