Team Lead, Eyewear Retail & Lab Operations

LensCrafters; York (York County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Team Lead to deliver outstanding customer service and manage optical and lab processes. You will support store operations, coach sales associates, and ensure compliance with safety and quality standards.

The role requires HS diploma, strong optical knowledge, leadership experience, and excellent communication. Experience with edging/mounting, AccuFit, and customer service is preferred. This is a full-time position offering benefits within EssilorLuxottica.

Qualifications

• HS diploma or GED required.
• Strong optical theory and retail knowledge.
• Leadership and training experience required.

Responsibilities

• Provide exceptional customer service to customers and patients.
• Assist in store operations and lab processes as applicable.
• Lead and train sales associates and ensure product knowledge.

Skills

Optical & retail experience

Communication

Interpersonal skills

Basic math

Sales skills

Problem solving

Cash register/tech

Leadership

Edging & mounting

Optics knowledge

Education

HS diploma/GED

Tools

AccuFit Digital Measurement System

ABO Certification

Job description

LensCrafters is seeking a Team Lead to deliver outstanding customer service and manage optical and lab processes. You will support store operations, coach sales associates, and ensure compliance with safety and quality standards.

The role requires HS diploma, strong optical knowledge, leadership experience, and excellent communication. Experience with edging/mounting, AccuFit, and customer service is preferred. This is a full-time position offering benefits within EssilorLuxottica.