Eye Care Team Lead: Customer & Optical Lab Ops

EssilorLuxottica; Sedalia (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Store Lead to deliver exceptional customer service and drive store success in a retail optical environment. You will guide a team, support sales, and ensure accurate lab and lens processes.

The role requires strong optical knowledge, leadership, and a commitment to high standards of service. This on-site position offers a comprehensive rewards package and opportunities for growth within the EssilorLuxottica family.

Qualifications

• HS diploma or GED required.
• Strong optical theory and product knowledge.
• Excellent communication and listening skills.
• Strong interpersonal and customer service skills.
• Solid basic math skills and selling abilities.
• Experience with cash handling and sales transactions.
• Leadership and training experience preferred.
• Edging and mounting experience a plus.
• Basic optics knowledge and measurement experience.

Responsibilities

• Provide unsurpassed customer service in a retail setting.
• Assist customers with selections and offer product recommendations; support sales team.
• Act as an alternate store key holder and help manage store processes.
• Collaborate with lab team to ensure quality and accuracy of eyewear.

Skills

Optical experience

Retail experience

Communication

Interpersonal skills

Math skills

Sales ability

Problem solving

Cash handling

Leadership & training

Edging & mounting

Optics knowledge

Education

HS diploma/GED

Tools

Cash register systems

POS (Point-of-Sale)

Job description

LensCrafters, part of EssilorLuxottica, seeks a Store Lead to deliver exceptional customer service and drive store success in a retail optical environment. You will guide a team, support sales, and ensure accurate lab and lens processes.

The role requires strong optical knowledge, leadership, and a commitment to high standards of service. This on-site position offers a comprehensive rewards package and opportunities for growth within the EssilorLuxottica family.