Optical Retail Team Lead — Customer Excellence & Lab Ops

EssilorLuxottica; Chicago (IL); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Health care

Retirement savings

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to manage retail and lab processes, delivering exceptional customer service and guiding staff. The role emphasizes accurate product knowledge, leadership, and maintaining store standards.

Responsibilities include assisting customers with selections, coaching team members, and ensuring eyewear meets optical quality guidelines. Prior experience in optics and retail is essential.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of optics theory & merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills and problem solving ability.
• Familiarity with cash register and computers.

Responsibilities

• Ensure LensCrafters team provides unsurpassed customer service.
• Provide recommendations and assist sales associates.
• Serve as alternate store key holder.

Skills

Strong communication

Leadership

Customer service

Problem solving

Cash handling

Math skills

Optical knowledge

Retail experience

Education

HS diploma/GED

Tools

Optical machinery

Lab tools

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to manage retail and lab processes, delivering exceptional customer service and guiding staff. The role emphasizes accurate product knowledge, leadership, and maintaining store standards.

Responsibilities include assisting customers with selections, coaching team members, and ensuring eyewear meets optical quality guidelines. Prior experience in optics and retail is essential.