Team Lead, Customer Operations & Growth

1611 Ally Bank; Jacksonville (FL); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Time off and holidays

401K with company match

Health and life insurance

Job summary

Ally Financial is seeking a Team Lead for Business Operations in Jacksonville to coach and guide a team delivering exceptional customer service. You will lead day-to-day operations, drive process improvements, and partner with IT, Compliance and Risk to ensure compliant performance and cost efficiency.

The role emphasizes strong leadership, strategic thinking, and daily stakeholder communication, with a focus on growth, development, and maintaining high ethical standards.

Qualifications

• 4+ years in customer service or financial services
• Prior leadership experience required
• Strong verbal and written communication skills

Responsibilities

• Coach and lead a team to deliver excellent customer service
• Provide daily direct communication to employees, suppliers, leadership and partners
• Improve processes, productivity, and cost efficiency through innovative solutions
• Ensure compliance, risk management, and alignment with company policies
• Conduct regular performance reviews and coaching for team members
• Monitor Jira tickets and drive timely fixes and enhancements

Skills

Customer service

Leadership

Project management

Communication

Cross-functional

Education

High School Diploma or GED

Tools

Salesforce

Advantage

Shaw

iRepo

Job description

Ally Financial is seeking a Team Lead for Business Operations in Jacksonville to coach and guide a team delivering exceptional customer service. You will lead day-to-day operations, drive process improvements, and partner with IT, Compliance and Risk to ensure compliant performance and cost efficiency.

The role emphasizes strong leadership, strategic thinking, and daily stakeholder communication, with a focus on growth, development, and maintaining high ethical standards.