Operations Team Lead - Customer Solutions

Ally; Jacksonville (FL); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Time Away: PTO and holidays

Job summary

Ally Financial is seeking a Team Lead to coach and guide a dynamic customer service team in a fast-paced environment. You will drive excellence, mentor agents, and collaborate with IT, Compliance, Legal and Risk to ensure efficient operations while maintaining high standards of quality and compliance.

Your leadership will influence process improvements and optimal customer outcomes. This role emphasizes accountability, communication, and the ability to manage complex workflows with

Qualifications

• Minimum of 1+ years in customer service or leadership roles.

Responsibilities

• As a Team Lead, coach and guide the team to deliver excellent customer service.

Skills

Leadership experience

Customer service

Project management

Communication

Education

High school Diploma or GED

Tools

Advantage

Shaw

Salesforce

iRepo

Job description

Ally Financial is seeking a Team Lead to coach and guide a dynamic customer service team in a fast-paced environment. You will drive excellence, mentor agents, and collaborate with IT, Compliance, Legal and Risk to ensure efficient operations while maintaining high standards of quality and compliance.

Your leadership will influence process improvements and optimal customer outcomes. This role emphasizes accountability, communication, and the ability to manage complex workflows with