Team Lead – Change Management & Operations

JCPenney; Pueblo (CO); On-site; USD 45,000 - 64,000; Full time

Job summary

JCPenney in Pueblo, CO is seeking a Concierge Team Leader to guide a small team and drive efficient operations without red tape.

You will leverage communication skills to mentor junior teammates, apply change management principles, and ensure adherence to company policies while delivering consistent results. This role emphasizes hands-on mentorship, daily problem solving, and aligning with strategic planning goals to keep pipelines humming and services reliable for customers.

Qualifications

• Strong relationship-building and positive presence.
• Analytical and problem-solving capabilities.
• Experience mentoring junior teammates.
• Reliable and accountable, with follow-through.

Responsibilities

• Build the Team Leadership habits a junior role can lean on for years
• Push back, respectfully, when a Strategic Planning shortcut will cost us later
• Pair Change Management fluency with the patience to explain it plainly
• Keep JCPenney's Strategic Planning pipeline humming without constant hand-holding
• Apply Team Leadership and Resilience to solve day-to-day operational challenges
• Read an Attention Management system you didn't build and improve it anyway
• Ensure compliance with company policies and applicable CO regulations
• Read the room and adjust how you pitch Change Management to each audience

Skills

Relationship building

Analytical thinking

Mentoring

Accountability

Job description

JCPenney in Pueblo, CO is seeking a Concierge Team Leader to guide a small team and drive efficient operations without red tape.

You will leverage communication skills to mentor junior teammates, apply change management principles, and ensure adherence to company policies while delivering consistent results. This role emphasizes hands-on mentorship, daily problem solving, and aligning with strategic planning goals to keep pipelines humming and services reliable for customers.