Team Lead – Aftermarket Operations & Delivery Excellence

Cyient; East Hartford (CT); Sur place; USD 101 000 - 203 000; Plein temps

Résumé du poste

A leading IT services company is seeking a Team Lead for Aftermarket Operations to manage a team handling provisioning and delivery assurance activities for aircraft engine programs. The role involves ensuring compliance, improving processes, and enhancing customer relations. Ideal candidates will have a relevant degree, several years of experience, and proficiency with ERP systems. Competitive salary offered in Windsor Locks, CT.

Qualifications

• 3+ years of experience in aftermarket operations or similar roles.
• Strong organizational and multitasking abilities.
• Effective critical thinking skills.

Responsabilités

• Lead, mentor, and develop a team managing delivery assurance.
• Oversee execution of multiple Statements of Work (SOWs).
• Serve as the primary escalation point for customer concerns.

Connaissances

Leadership and team management

Customer support

Problem-solving

Communication skills

Microsoft Office proficiency

Formation

Bachelor’s degree in Business, Engineering, or related field

Outils

SAP ERP

Microsoft Excel

Description du poste

A leading IT services company is seeking a Team Lead for Aftermarket Operations to manage a team handling provisioning and delivery assurance activities for aircraft engine programs. The role involves ensuring compliance, improving processes, and enhancing customer relations. Ideal candidates will have a relevant degree, several years of experience, and proficiency with ERP systems. Competitive salary offered in Windsor Locks, CT.