Team Lead – Aftermarket Operations

Cyient; East Hartford (CT); On-site; USD 101,000 - 203,000; Full time

Job summary

A leading IT services company is seeking a Team Lead for Aftermarket Operations to manage a team handling provisioning and delivery assurance activities for aircraft engine programs. The role involves ensuring compliance, improving processes, and enhancing customer relations. Ideal candidates will have a relevant degree, several years of experience, and proficiency with ERP systems. Competitive salary offered in Windsor Locks, CT.

Qualifications

• 3+ years of experience in aftermarket operations or similar roles.
• Strong organizational and multitasking abilities.
• Effective critical thinking skills.

Responsibilities

• Lead, mentor, and develop a team managing delivery assurance.
• Oversee execution of multiple Statements of Work (SOWs).
• Serve as the primary escalation point for customer concerns.

Skills

Leadership and team management

Customer support

Problem-solving

Communication skills

Microsoft Office proficiency

Education

Bachelor’s degree in Business, Engineering, or related field

Tools

SAP ERP

Microsoft Excel

Job description

Join to apply for the Team Lead – Aftermarket Operations role at Cyient

Team Lead – Aftermarket Operations (Provisioning & Delivery Assurance)

Aftermarket Operations is seeking a Team Lead to manage a team supporting provisioning, materials planning coordination, and delivery assurance activities for multiple aircraft engine programs. This role ensures accurate execution of Statements of Work (SOWs), maintains strong customer relationships, and drives quality, compliance, and continuous improvement across aftermarket processes.

Key Responsibilities

• Lead, mentor, and develop a team responsible for provisioning, customer support, and delivery assurance for various engine programs.
• Assign and manage workloads, monitor performance and service-level adherence, and review/approve team deliverables prior to customer submission.
• Oversee execution of multiple SOWs, track progress, prepare status updates, and address delivery issues or escapes.
• Collaborate with materials planning, supply chain, and customer support teams to resolve issues and maintain smooth material flow.
• Serve as the primary escalation point for complex customer concerns and coordinate cross‑functional resolutions.
• Provide quotes and adjustments for SOW updates or contract changes.
• Ensure export control (ITAR) and contractual compliance across all deliverables.
• Identify and support process improvements, cost‑saving initiatives, and quality management efforts.
• Assist with additional analysis, reporting, and operational tasks as needed.

Basic Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, or related field, or equivalent experience.
• 3+ years of experience in aftermarket operations, materials planning, project leadership, or similar roles.
• Proficiency with Microsoft Office tools (Excel, Outlook, Access, SharePoint, Teams).
• Experience with ERP systems in a project, planning, or operations environment.
• Strong written and verbal communication skills, along with solid organizational and multitasking abilities.
• Effective critical thinking and problem‑solving skills.
• U.S. Citizenship required due to government contracts.

Preferred Qualifications

• Experience in aircraft engine operations or aftermarket materials planning.
• SAP ERP experience.
• Prior involvement with Pratt & Whitney aftermarket programs.
• Demonstrated success in process improvement and cross‑functional issue resolution.
• Experience with PDM/PLM systems.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: IT Services and IT Consulting

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Location: Windsor Locks, CT

Salary: $101,000.00 – $203,000.00