Service Delivery Manager – Aviation Ops & Growth Lead

Rolls-Royce; Indianapolis (IN); On-site; USD 112,000 - 182,000; Full time

Benefits offered by this job

Health, dental, vision, disability, &1

401(k) retirement savings plan with a

Employee Assistance Program

Paid Time Off

certain paid holidays

paid parental and family care leave

tuition reimbursement

long-term incentive plan

Job summary

Rolls-Royce’s Indianapolis Facility seeks a Services Delivery Manager to oversee on-site delivery of engine services for business aviation customers. You will lead a team of technicians at a Part 145 repair station, ensuring compliance with Rolls-Royce quality systems.

Responsibilities include managing day-to-day operations to meet customer, quality, and regulatory requirements; developing the team; enforcing health and safety policies; ensuring staff are trained to regulatory standards; driving

Qualifications

• Associate degree with 7+ years of business aviation, commercial / defense aerospace services support experience with Airframe, Powerplant or Airframe & Powerplant FAA certification, OR
• Bachelor’s degree with 5+ years of business aviation, commercial / defense aerospace services support experience with Airframe, Powerplant or Airframe & Powerplant FAA certification, OR
• Master’s degree with 3+ years of business aviation, commercial / defense aerospace services support experience with Airframe, Powerplant or Airframe & Powerplant FAA certification, OR
• JD/PhD, OR
• 9+ years of business aviation, commercial / defense aerospace services support experience with Airframe, Powerplant or Airframe & Powerplant FAA certification in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident

Responsibilities

• Ensure that day-to-day operations at the site are managed such that the customers, quality and regulatory requirements are met.
• Lead and develop the teams to deliver the business requirements providing support and guidance as required
• Ensure that all work is done in accordance with applicable legal and Company procedures, including Health & Safety policies
• Responsible for ensuring field services reps that carry out work are trained in accordance with established regulatory requirements
• Implement continuous improvement to develop the site to improve capability, working processes and to meet the growth of business.
• Develop individual team members and team behaviors consistent with RR requirements and high-performance teams.
• Traveling both domestically will be less than 10%

Skills

Team leadership

Regulatory compliance

Process improvement

Travel coordination

Education

Associate degree

Bachelor’s degree

Master’s degree

JD/PhD

Tools

FAA certifications (Airframe/Powerplant)

Job description

Rolls-Royce’s Indianapolis Facility seeks a Services Delivery Manager to oversee on-site delivery of engine services for business aviation customers. You will lead a team of technicians at a Part 145 repair station, ensuring compliance with Rolls-Royce quality systems.

Responsibilities include managing day-to-day operations to meet customer, quality, and regulatory requirements; developing the team; enforcing health and safety policies; ensuring staff are trained to regulatory standards; driving