Aerospace Customer Service Lead: Drive Excellence

The Gill Corporation; El Monte (CA); On-site; USD 80,000 - 97,000; Full time

Job summary

A leading aerospace manufacturing company is seeking a Customer Service Lead to oversee major accounts and urgent orders. Responsibilities include managing the Customer Service team and ensuring a high-quality customer experience. Candidates should possess strong communication skills and a minimum of 5 years of customer service experience in a manufacturing environment. This is a full-time position with a competitive salary range of $80,000 - $97,000 annually.

Qualifications

• Minimum 5 years’ customer service experience, preferably in a manufacturing or aerospace environment.
• Strong written and verbal communication skills.
• Proficient with MS Office applications.
• Ability to prioritize and multitask effectively in a fast-paced environment.

Responsibilities

• Lead and manage major programs coordinating daily activities of the Customer Service team.
• Monitor and manage open orders ensuring timely processing and delivery.
• Evaluate processes recommending improvements for efficiency.
• Collaborate with cross-functional departments to resolve customer issues.

Skills

Written and verbal communication

Leadership

Problem-solving

Organizational skills

Education

High School Diploma

Bachelor's degree

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Electronic record keeping systems

Job description

A leading aerospace manufacturing company is seeking a Customer Service Lead to oversee major accounts and urgent orders. Responsibilities include managing the Customer Service team and ensuring a high-quality customer experience. Candidates should possess strong communication skills and a minimum of 5 years of customer service experience in a manufacturing environment. This is a full-time position with a competitive salary range of $80,000 - $97,000 annually.