Aerospace Customer Service Leader – Order & Delivery Excellence

Crane Company; Burbank (CA); On-site; USD 144,000 - 193,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401k match

Education reimbursement

Job summary

Crane Aerospace & Electronics in Burbank, CA is hiring a Customer Service Manager to lead a high‑performing team responsible for contract administration, orders, and end‑to‑end customer support. This on‑site role emphasizes customer advocacy, process discipline, and operational excellence.

The role requires 5+ years in the field, 3+ years in management, Lean/ERP knowledge, and strong communication with internal and external partners. ITAR considerations apply and travel up to 25% may be required.

Qualifications

• 5+ years related experience.
• 3+ years of previous management experience.
• Knowledge of Aerospace and Defense Order Management, Contract terms, Manufacturing, People Management, Operational Excellence and lean office.
• Proficient leadership and communication across cross-functional teams.

Responsibilities

• Lead, mentor, and develop the Customer Service Administration team with KPI‑driven goals.
• Identify and manage metrics to support the annual operating plan and customer satisfaction.
• Allocate customer assignments to balance workload and ensure timely order administration.
• Drive standardization and efficiency across the order‑to‑delivery process.
• Champion continuous improvement initiatives to elevate productivity and experience.
• Escalation point for guidance and timely resolution.

Skills

Leadership

Communication

Project management

Continuous improvement

Cross-functional collaboration

ERP systems

Education

BS in Business or related field

Tools

Oracle ERP

Job description

Crane Aerospace & Electronics in Burbank, CA is hiring a Customer Service Manager to lead a high‑performing team responsible for contract administration, orders, and end‑to‑end customer support. This on‑site role emphasizes customer advocacy, process discipline, and operational excellence.

The role requires 5+ years in the field, 3+ years in management, Lean/ERP knowledge, and strong communication with internal and external partners. ITAR considerations apply and travel up to 25% may be required.