Team Lead Access Specialist- Main Campus- Full Time

Dayton Children's Hospital; Dayton (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Dayton Children's Hospital is seeking a patient access professional to support the Emergency Department team. This full-time role involves mentoring staff, coordinating with internal and external customers, and upholding patient access standards to ensure smooth pre-registration and scheduling.

You will float across Main ED, South ED and Huber Heights locations, with a flexible schedule and focus on process improvement, de-escalation techniques, and delivering exceptional patient experiences.

Qualifications

• High school diploma required.
• Associates degree preferred.
• 1+ years of experience in patient access or large hospital front office.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.
• Knowledge of healthcare billing regulations, insurance and compliance requirements.
• Excellent organizational and time-management skills.
• Proficient in customer service and data collection processes.

Responsibilities

• Mentor and coach point-of-service staff for patient access.
• Assist supervisor/manager in developing methods to improve processes (pre-registration, registration, denial prevention).
• Support optimization of registration, pre-registration, pre-service estimate and point-of-service collections for optimal patient experiences.
• Participate in departmental quality improvement initiatives and cross-department communication.

Skills

Communication

Interpersonal skills

Team leadership

Customer service

Data collection

Time management

Organization

Education

High school diploma

Associate degree preferred

Job description

Job Details

Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children's. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Facility

Dayton Children's - Main Campus

Department

Patient Access - Emergency Department

Schedule

Full time

Hours

40

Job Details

Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children's. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Department Specific Job Details

Shift

• Flexible schedule (all shifts)
• Will float to Main ED, South ED and Huber Heights location

Education

• High school diploma is required.
• Associates degree is preferred.

Experience

• 1+ years of experience in patient access or large hospital/medical front office
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in customer service and data collection processes
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations, insurance and compliance requirements
• Excellent organizational and time-management skills

Certifications

• Clarivate Certified Access Specialist Certification completion within one year of hire