Team Lead Access Specialist- Main Campus- Full Time

daytonchildrens; Dayton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Dayton Children's in Ohio's Main Campus is seeking a dedicated team member for the Patient Access - Emergency Department. This full-time role supports day-to-day operations, mentors staff, and collaborates with internal and external customers to ensure accurate pre-registration and smooth patient flow.

The position emphasizes communication, problem solving, and adherence to healthcare billing and compliance standards, with duties spanning registration, pre-service estimates, denial prevention,

Qualifications

• High school diploma is required; an associate degree is preferred.
• 1+ years of experience in patient access or a large hospital front office.
• Strong communication and interpersonal skills are essential.
• Knowledge of healthcare billing regulations, insurance and compliance requirements.

Responsibilities

• Provide day-to-day support to the team and facilitate problem solving.
• Mentor point-of-service operations staff and coach using established standards.
• Help develop methods to improve pre-registration, pre-service estimates and collections.
• Coordinate with internal and external customers to ensure patient experiences.
• Support department quality improvement initiatives.

Skills

Communication skills

Interpersonal skills

Customer service

Data collection

Time management

Leadership

Healthcare billing knowledge

Compliance knowledge

Education

High school diploma

Associates degree preferred

Job description

Facility:

Dayton Children's - Main Campus

Department:

Patient Access - Emergency Department

Schedule:

Full time

Hours:

40

Job Details:

Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position

Department Specific Job Details:

Shift

• Flexible schedule (all shifts)
• Will float to Main ED, South ED and Huber Heights location

Education

• High school diploma is required.
• Associates degree is preferred.

Experience

• 1+ years of experience in patient access or large hospital/medical front office
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in customer service and data collection processes
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations, insurance and compliance requirements
• Excellent organizational and time-management skills

Certifications

• Clarivate Certified Access Specialist Certification completion within one year of hire