Team Lead Access Specialist- Main Campus- Full Time

Dayton Children's; Dayton (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Dayton Children’s Hospital is seeking a Team Lead Access Specialist at the Main Campus to support daily operations in the Patient Access - Emergency Department. The role involves mentoring staff, optimizing registration processes, and collaborating with departments to ensure accurate pre-registration and high-quality patient experiences.

The ideal candidate has strong communication skills, 1+ year of patient access experience, and knowledge of healthcare billing regulations.

Qualifications

• Strong communication and interpersonal skills required.
• Ability to lead and motivate a team.
• Knowledge of healthcare billing regulations, insurance and compliance requirements.

Responsibilities

• Provide day-to-day support to the Patient Access team and mentor front-line staff.
• Collaborate with internal and external customers to improve pre-registration, registration and denial prevention processes.
• Assist in developing and implementing quality improvement initiatives for patient access.

Skills

Communication skills

Interpersonal skills

Team leadership

Customer service

Data collection

Time management

Organizational skills

Healthcare billing regulations

Education

High school diploma

Associates degree

Job description

Team Lead Access Specialist- Main Campus- Full Time# dayton children's## Team Lead Access Specialist- Main Campus- Full TimeApply: Dayton Children's - Main Campus: Full time: Posted Today: R24723## **Facility:**Dayton Children's - Main Campus## **Department:**Patient Access - Emergency Department## **Schedule:**Full time## **Hours:**40## **Job Details:**Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals. Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position**Department Specific Job Details:****Shift*** Flexible schedule (all shifts)* Will float to Main ED, South ED and Huber Heights location **Education*** High school diploma is **required.*** Associates degree is *preferred.***Experience*** 1+ years of experience in patient access or large hospital/medical front office* Strong communication and interpersonal skills* Ability to work tactfully with patients, staff, and interdepartmental customers* Proficient in customer service and data collection processes* Ability to lead and motivate a team* Knowledge of healthcare billing regulations, insurance and compliance requirements* Excellent organizational and time-management skills **Certifications*** Clarivate Certified Access Specialist Certification completion within one year of hire