Access Specialist I- Main ED- Full Time

Dayton Children's Hospital; Dayton (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Dayton Children\'s Hospital is looking for a dedicated Patient Access Representative for the Main Campus. You will manage appointment scheduling, patient registration, insurance verification, and PHI handling, while ensuring excellent patient relations and hospital financial solvency.

The role requires front-desk customer service experience and a high school diploma or GED, with a full-time schedule from 9am to 5:30pm, Monday through Friday, including every third weekend and holiday rotations.

Qualifications

• Customer service experience at front desk or patient-facing role.
• Experience in healthcare is preferred.

Responsabilités

• Schedule appointments and register patients.
• Verify and transcribe orders, insurance verification.
• Handle PHI data entry and payment collection.
• Provide excellent patient relations and customer service.

Connaissances

Customer service

Front desk

Patient facing

Formation

High school diploma or GED

Description du poste

Facility:

Dayton Children's - Main Campus

Department:

Patient Access - Emergency Department

Schedule:

Full time

Hours:

40

Job Details:

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency.

Department Specific Job Details:

Shift

• Monday-Friday
• 9am-5:30pm
• Every third weekend rotation and holiday rotation

Education

• High school diploma or GED

Experience

• Customer service (front desk/patient facing)
• Healthcare (preferred)