Team Captain: High-Energy Leader Driving Fan Experience

Rally House; Troy (MI); On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House in Troy, MI is seeking a Team Captain to guide the store floor, energize the team, and ensure consistent execution of service standards. You will coach teammates, manage priorities, and support a high-energy, guest-first culture.

Ideal candidates have 1–2 years of retail experience, a genuine passion for sports, and strong communication skills. This part-time role requires flexibility for day/evening/weekend shifts and local events.

Qualifications

• Must be at least 18 years old.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• Onboard and train new team members.
• Maintain high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback to teammates.
• Prioritize and delegate tasks during shifts to ensure execution.
• Lead merchandising recovery and fixture resets; ensure standards are met.
• Lead floor service, handle escalated guest concerns with professionalism.

Skills

Clear communication

Coaching & feedback

Sports passion

Retail operations

Job description

Rally House in Troy, MI is seeking a Team Captain to guide the store floor, energize the team, and ensure consistent execution of service standards. You will coach teammates, manage priorities, and support a high-energy, guest-first culture.

Ideal candidates have 1–2 years of retail experience, a genuine passion for sports, and strong communication skills. This part-time role requires flexibility for day/evening/weekend shifts and local events.