Team Captain: Energy-Driven Store Leader

Rally House; Michigan; On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House in Michigan seeks a Team Captain to set the pace on the sales floor, energize the team, and model exceptional guest service. This role guides shifts, ensures consistent execution, and creates an engaging guest and teammate experience.

You will coach teammates, prioritize tasks, and lead floor merchandising, service coverage, and operations to drive sales while upholding Rally House standards and brand pride.

Qualifications

• Must be at least 18 years old.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Onboarding and training of new team members.
• Maintain a high-energy store culture and model service standards.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained and guide product placement.
• Lead the floor to ensure service coverage and prioritize guests.
• Handle escalated customer concerns with confidence and professionalism.
• Drive sales during assigned shifts through guest focus and urgency.

Skills

Team Leadership

Customer Service

Communication

Retail Operations

Job description

Rally House in Michigan seeks a Team Captain to set the pace on the sales floor, energize the team, and model exceptional guest service. This role guides shifts, ensures consistent execution, and creates an engaging guest and teammate experience.

You will coach teammates, prioritize tasks, and lead floor merchandising, service coverage, and operations to drive sales while upholding Rally House standards and brand pride.