Team Captain: Endzone Loyalty Leader

Dick's Sporting Goods; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

DICK'S Sporting Goods in New York is seeking a Team Captain - Endzone Loyalty to lead an athlete-focused team on the floor, deliver fast, friendly checkout, and build strong relationships that drive retention.

You will coach teammates, engage in loyalty and services programs, and ensure accurate execution of store plans while upholding customer service standards. This role emphasizes coaching, accountability, and teamwork.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Provide outstanding athlete experiences with product knowledge and service.
• Lead merchandising standards, floor sets, signage, pricing and inventory.
• Promote loyalty programs, warranty sales and private label enrollments.
• Assist in 30–60–90 day planning, staffing, and store operations.
• Ensure safety, compliance, and effective supervision of teammates.

Skills

Customer service

Retail sales

Team leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in New York is seeking a Team Captain - Endzone Loyalty to lead an athlete-focused team on the floor, deliver fast, friendly checkout, and build strong relationships that drive retention.

You will coach teammates, engage in loyalty and services programs, and ensure accurate execution of store plans while upholding customer service standards. This role emphasizes coaching, accountability, and teamwork.