Team Captain - Endzone & Loyalty Champion

DICK'S Sporting Goods, Inc.; Oswego Township (IL); On-site; USD 50,000 - 64,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead in-store experiences and drive customer engagement. You will coach teammates, promote loyalty programs, and help ensure accurate checkout experiences and strong athlete relationships.

The role requires 1-3 years of retail experience and some people leadership; excellence in customer service is essential to deliver top-tier service in our stores. Join a team that values connection, service, and winning together.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information.
• Uphold merchandising and presentation standards by following floor sets and signage requirements.
• Promote loyalty programs and enrollment alongside other programs.
• Assist in developing 30-60-90 day plans with store leadership to support priorities.
• Build and lead a strong team, manage scheduling, and ensure performance.

Skills

People leadership

Customer service

Retail experience

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead in-store experiences and drive customer engagement. You will coach teammates, promote loyalty programs, and help ensure accurate checkout experiences and strong athlete relationships.

The role requires 1-3 years of retail experience and some people leadership; excellence in customer service is essential to deliver top-tier service in our stores. Join a team that values connection, service, and winning together.