Athlete Experience Captain | Loyalty Leader

DICK'S Sporting Goods, Inc.; Cleveland (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead frontline teammates, drive athlete engagement, and enhance loyalty program participation. You will coach staff, manage schedules, and ensure outstanding checkout experiences while building strong athlete relationships.

Role emphasizes leadership, customer service, and enforcing store standards in a dynamic retail environment. In-person store work with opportunities to influence loyalty initiatives and team development.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing information about products and services.
• Lead and coach teammates, implement 30-60-90 day plans, and manage store operations with accountability.
• Develop schedules and workloads to maximize efficiency while meeting payroll and financial goals.
• Build a strong team, oversee hiring and onboarding, and ensure coaching and performance reviews.
• Enforce safety, loss prevention, and standard operating procedures across the store.

Skills

Retail experience

Customer-facing

People leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead frontline teammates, drive athlete engagement, and enhance loyalty program participation. You will coach staff, manage schedules, and ensure outstanding checkout experiences while building strong athlete relationships.

Role emphasizes leadership, customer service, and enforcing store standards in a dynamic retail environment. In-person store work with opportunities to influence loyalty initiatives and team development.