TDCJ - Program Supervisor III - Inmate Grievance

Texas Department Of Criminal Justice; Huntsville (TX); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

The Texas Department Of Criminal Justice is seeking a Regional Grievance Supervisor to oversee grievance operations across multiple units within the region. You will provide leadership, guidance, and oversight to grievance staff and ensure timely, compliant processing of grievances.

Travel up to 25% and regular engagement with facilities is expected as you monitor workloads, review performance, and develop staff through training and support to maintain statewide consistency in grievance

Responsabilidades

• Monitoring grievance workloads for units within the region
• Review staff performance and work quality
• Provide guidance and technical assistance
• Identify and address operational concerns, ensuring compliance with established policies, procedures, and program requirements
• Provide ongoing training and support to staff
• Assist with resolving complex grievance-related issues
• Monitors overdue workloads and other performance indicators
• Communicates effectively with program leadership

Descripción del empleo

Job Duties

The Regional Grievance Supervisor is responsible for overseeing grievance operations across multiple units. Provide leadership, guidance, and oversight to grievance staff within an assigned region. This position is responsible for monitoring daily operations, ensuring compliance with established policies and procedures, reviewing workload and performance, providing training and technical assistance, and working with unit and program leadership to promote consistent, timely, and effective grievance operations. This position requires regular communication and interaction with assigned units and staff, including maintaining an active presence at facilities within the region. Regional supervisors are expected to establish clear expectations, promote accountability, support staff development, and work collaboratively with other regional supervisors and program leadership to ensure consistency across the statewide grievance program. This position reports to the Program Supervisor V on a daily basis.

Responsibilities

Monitoring grievance workloads for units within the regionReview staff performance and work qualityProvide guidance and technical assistanceIdentify and address operational concerns, ensuring compliance with established policies, procedures, and program requirementsProvide ongoing training and support to staffAssist with resolving complex grievance-related issuesMonitors overdue workloads and other performance indicatorsCommunicates effectively with program leadership

YOU'RE A GOOD FIT IF

You have strong leadership, communication, and organizational skillsYou are comfortable supervising staff and providing clear direction and expectationsYou can identify problems, make sound decisions, and follow through to resolutionYou are professional, dependable, adaptable, and able to work both independently and collaboratively

YOU'RE A GREAT FIT IF

You communicate effectively with employees, unit administrative staff, and leadership at all levelsYou are receptive to feedback, adaptable to change, and committed to continuous improvementYou believe effective supervision includes being visible, accessible, and engaged with the staff and units you overseeYou are proactive and address concerns before they become larger operational problemsYou are comfortable making decisions and holding staff accountableYou enjoy training, mentoring, and developing employees

Additional Information

Travel 25% - Position may spend 15 nights away per month Work Site Visits No Study Material No Pre-Service Training Academy Required Yes Hazardous Duty/Longevity Position Hazardous Duty Outside applicants will be required to submit to pre-employment drug testing as a condition of employment.

Eligibility

An applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

Important No e to the Candidate:Military PreferenceTo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

Additional Resources for Veterans

Military Occupation Specialty Codeshttps://hr.sao.texas.gov/CompensationSystem/JobDescriptionsClick on the occupational category for the position.Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

EEO Statement

The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.