TCCH FRONT OF HOUSE MANAGER

Grand-Traverse-Resort-and-Casino; Mabel (MI); Vor Ort; USD 48.000 - 53.000; Vollzeit

Zusammenfassung

Grand Traverse Resort & Casinos is seeking a Front of House Manager to oversee daily operations across multiple food and beverage outlets, ensuring exceptional guest experiences and profitability. The role collaborates with the Food and Beverage Manager and Executive Chef to uphold standards and regulatory requirements.

Responsibilities include leading outlet supervisors and staff, developing SOPs, and driving financial performance.

Qualifikationen

• Excellent guest service and written/verbal communication skills.
• Team player with a positive, professional attitude.
• Highly motivated, organized, able to handle multi-tasking.

Aufgaben

• Oversee daily front of house operations across multiple outlets (restaurants, bars, lounges, gaming floor service).
• Develop and monitor SOPs to ensure consistency and efficiency across locations.
• Assist in managing financial performance by analyzing sales, controlling costs, and maximizing profitability.

Kenntnisse

Guest service

Team player

Multitasking

Time management

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

TCCH FRONT OF HOUSE MANAGER

TCCH F&B ADMINISTRATION Full Time Regular Management TURTLE CREEK CASINO & HOTEL, Williamsburg, MI, US

Salary Range: $48,318.40 To $53,000.00 Annually

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

The Front of House Manager is responsible for overseeing the daily front of house operations of multiple food and beverage outlets, ensuring consistent quality, profitability, and exceptional guest experiences across all venues. This role provides leadership, direction, and support to outlet supervisors and staff, while maintaining compliance with company policies, health and safety standards, and regulatory requirements. The Front of House Manager will collaborate closely with the Food and Beverage Manager and Executive Chef to drive financial performance, enhance service standards, and achieve departmental goals.

RESPONSIBILITIES

• Oversee the operation and performance of multiple food and beverage outlets, including restaurants, bars, lounges, and gaming floor service.
• Develop, implement, and monitor standard operating procedures to ensure consistency and efficiency across all locations.
• Aid in managing financial performance by analyzing sales, controlling costs, and maximizing profitability.
• Lead and mentor outlet supervisors and staff to achieve high levels of service and productivity.

QUALIFICATIONS

• Must have excellent guest service and communication skills both verbal and written.
• Must be a team player with a positive and professional attitude.
• Must be highly motivated, organized and able to handle multi-tasking.
• Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time constraints.

We look forward to having you join our team and being a part of our mission.