TCC Senior Change Delivery Manager

Truist; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Truist seeks an executive leader to provide governance and strategic leadership for cross-functional initiatives within the Technology & Contact Center (TCC) organization. You will guide programs, ensure alignment with business objectives, and partner with enterprise stakeholders across Technology, Risk, Compliance, Operations, and Customer Experience.

A key priority is leading organizational change management for TCC's AI transformation under the TNE program, developing executive communications

Qualifications

• Bachelor’s degree in business or related field and 12+ years in consulting, PM or process improvement.
• Advanced understanding of project management frameworks and large-scale initiatives.
• Experience with Waterfall and Agile methodologies.

Responsibilities

• Oversee multiple project portfolios, including intake, planning, readiness and execution.
• Lead teams to deliver project management, business analysis, readiness and communications.
• Engage Risk partners to ensure alignment with enterprise standards.
• Prepare project materials and ensure traceability of documentation.
• Develop executive presentations and change management deliverables.

Skills

Project management

Governance

Stakeholder management

Change management

Executive communication

Leadership

Problem solving

Education

Bachelor’s degree in business/related field

MBA preferred

Tools

Microsoft Office

Job description

Regular or Temporary:

Regular

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This executive leader will provide oversight, governance, and strategic leadership for a portfolio of highly visible, cross-functional initiatives supporting the Technology & Contact Center (TCC) organization. The role is responsible for ensuring programs are effectively executed, aligned to business objectives, and delivered in partnership with enterprise stakeholders across Technology, Risk, Compliance, Operations, and Customer Experience. A key near-term priority will be leading organizational change management efforts for TCC's AI transformation initiatives under the Truist Next Generation Engineering (TNE) program. Working closely with executive leadership, McKinsey, TCC Enablement & Readiness, Communications, technology leaders, and project teams, this individual will help drive adoption, readiness, stakeholder engagement, and execution of strategic AI initiatives. The role requires both executive leadership and hands‑on individual contributor work, including development of executive presentations, communications, and change management deliverables.

Essential Duties And Responsibilities

• Oversee and monitor the overall health of multiple project portfolios, including intake, planning, business readiness, and execution.
• Provide direct leadership to teams of internal and external resources to ensure their ability to effectively deliver appropriate project management, business analysis, business readiness, and client and teammate communications.
• Engage with various partners, including Risk partners, to ensure project review, oversight, and mitigation plans are in accordance with enterprise standards.
• Oversee the preparation of project materials and artifacts ensuring project documentation has the appropriate level of traceability.
• Contribute to short and long‑term project prioritization and planning for assigned portfolio and ensuring coordination of planning of initiatives in other areas.
• Establish and maintain relationships with key leaders to ensure coordination, support and buy‑in of delivery plans within the assigned portfolio
• Provides portfolio level dashboards and executive summaries to keep leaders abreast of the health of the line of business portfolio
• Attract, retain, and develop top talent, providing a cohesive, inclusive, team‑oriented culture aligned with the Truist purpose, mission, and values

Qualifications

Required Qualifications:

• Bachelor’s degree in a business‑related field, or equivalent education and related training
• 12+ years of experience in consulting, project management or process improvement related role.
• Expert understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Advanced understanding of process improvement methodologies (e.g., Six Sigma)
• Experience with Waterfall and Agile project management methodologies
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
• Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
• Ability and willingness to learn and adapt as the needs of the job change
• Demonstrated proficiency in computer applications, such as Microsoft Office software products
• Ability to travel as needed, occasionally overnight

Preferred Qualifications:

• Advanced degree in a relevant field of work (e.g., MBA)
• Project Management Professional (PMP) Certification
• Process Improvement Professional (e.g. Six Sigma certification)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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