Position Management Lead

Truist; Charlotte (NC); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid vacation

Paid sick days

Paid holidays

Job summary

Truist Financial Corporation in Charlotte, NC or Atlanta, GA is seeking an experienced Operations Governance leader to govern the Position Management Process and cost governance across FTE and CW resources. You will partner with Workforce Strategy, Portfolio, Risk, and Finance to ensure funded demand and portfolio affordability.

The role emphasizes cross-functional project oversight, regulatory compliance, and senior leadership engagement, with in-office requirements enforced.

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Oversees cross-functional, complex technology projects.
• Identifies, designs, and implements advanced process and technology improvements.
• Collaborates with cross-functional teams and senior leadership to align operations with tech strategies.
• Monitors, analyses, and reports on key performance metrics to drive improvements.
• Ensures compliance with policies, regulatory requirements, and risk management standards.
• Communicates operational status and strategic improvement plans to executives.
• Provides project leadership, mentorship, and development opportunities to team members.

Skills

Cross-functional leadership

Project management

Analytical thinking

Stakeholder communication

Process governance

Education

Bachelor’s degree or equivalent

Advanced degree in business/finance (preferred)

Tools

Microsoft Office

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

Preserves and governs the Position Management Process while adding governance over the financial impacts of staffing across the full TD&O workforce – monitoring, managing, and measuring the cost tied directly to every resource, both full-time employees (FTE) and contingent workers (CW). Ensures every position is tied to funded demand, gearing ratios, and portfolio affordability before authorization, partnering across Workforce Strategy, the TD&O Portfolio Team, First Line Risk, and Finance.

• Please note that for this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)
• Please also note that candidates must be located in *or* willing to self-relocate to one of the following locations: Charlotte, NC or Atlanta, GA. Truist has 'in office' requirements that must be honored.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Oversees cross-functional, complex technology projects.
• Identifies, designs, and implements advanced process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitors, analyses, and reports on key performance metrics to drive continuous operational improvements.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and strategic improvement plans to executive stakeholders.
• Provides project leadership, mentorship, and development opportunities to team members and junior professionals.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

• Advanced degree in business administration, finance, staffing planning, or a related field.
• Extensive experience in position management, workforce economics, staffing governance, or financial planning across both full-time and contingent (FTE/CW) labor in a large enterprise or financial services environment.
• Working knowledge of position management, hiring governance, gearing ratios, and cost and affordability controls, with the ability to partner across Workforce Strategy, Portfolio, First Line Risk, and Finance.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work