Taxpayer Support Specialist

Arkansas; Arkansas; Sur place; USD 39 000 - 58 000; Plein temps

Résumé du poste

Arkansas.gov seeks a Customer Service Specialist to assist taxpayers and the public with state tax questions, payments, and child support services. The role involves in-person and multi-channel communication, accurate information delivery, and collaboration to ensure smooth office operations.

The successful candidate will be adept at problem solving, understand state policies, and maintain compliance with regulations while delivering a positive customer experience.

Qualifications

• Demonstrated ability to interact professionally and courteously with taxpayers and customers.
• Strong interpersonal skills for building rapport and trust with customers.
• Excellent verbal and written communication; explain tax rules clearly.
• Active listening to understand concerns and provide guidance.
• Ability to assess situations and provide appropriate solutions.
• Maintain confidentiality and demonstrate integrity in all interactions.

Responsabilités

• Respond to taxpayer inquiries and explain tax laws, payment processes, and related services.
• Assist customers with completing tax forms and understanding obligations.
• Answer questions on individual and business tax filings, payments, refunds, penalties.
• Help resolve overdue payments and discrepancies with accurate information.
• Assist child support customers with case issues and completing applications.
• Record interactions and maintain up-to-date records in departmental systems.
• Guide taxpayers through filing taxes online, by mail, or in person.
• Elevate complex cases to the appropriate departments for resolution.
• Provide general administrative support and process payments.

Connaissances

Interpersonal skills

Verbal communication

Written communication

Active listening

Problem solving

Critical thinking

Detail oriented

Confidentiality

Integrity

Customer service

Formation

High school diploma

Description du poste

Arkansas.gov seeks a Customer Service Specialist to assist taxpayers and the public with state tax questions, payments, and child support services. The role involves in-person and multi-channel communication, accurate information delivery, and collaboration to ensure smooth office operations.

The successful candidate will be adept at problem solving, understand state policies, and maintain compliance with regulations while delivering a positive customer experience.